Public evidence · third-party teardowns
Other people’s automation, read honestly.
This is not Orkivanta’s own proof. Our case studies are anonymized systems we built and ran. The twenty teardowns here are the opposite: public case studies published by other vendors about their own customers, which we read closely and analyse. We built none of them and are affiliated with no one in them.
Each teardown names the vendor and the customer, links to the original source, and quotes every figure as that source’s own reported claim — never as an Orkivanta benchmark. The useful part is the analysis around the numbers: what an Indian SMB should inspect before copying the workflow, and where the analogy to a small business quietly breaks.
This is Orkivanta's analysis of third-party public evidence. The implementation belongs to the named vendor and customer; Orkivanta is not affiliated with either.
We don’t claim these results, compare vendors, forecast your numbers, or offer legal or pricing advice. Every metric is the named publisher’s claim, dated where the source gave a date and flagged where it did not. If a source link ever dies, the teardown should be pulled.
Browse the evidence
Filter by category. Each card shows the vendor and the customer up front, so you know whose work you’re about to read.
Voice · Calling
A bank's inbound calls, answered by a voice assistant in CroatianPolyAI reports a Croatian-language assistant that automates card, wallet and FAQ calls and reroutes the rest.
- Vendor
- PolyAI
- Customer
- Zagrebačka banka (UniCredit subsidiary)
Voice · Calling
Turning after-hours calls into booked tablesPolyAI reports a voice agent that books, changes and cancels reservations, including after hours.
- Vendor
- PolyAI
- Customer
- The Melting Pot
Voice · Calling
Collections calls that run 24/7 and hand off the hard onesSkit.ai reports a collections voice system with authentication, compliance enforcement and agent handoff.
- Vendor
- Skit.ai
- Customer
- SameDay Auto Finance (Dallas auto lender)
Voice · Calling
An inbound assistant that clears FAQs before a human picks upPolyAI reports an inbound assistant handling FAQs and authentication, routing complex calls to agents.
- Vendor
- PolyAI
- Customer
- Atos
WhatsApp · Messaging
Moving a marketplace's enquiry calls onto WhatsAppAiSensy reports enquiry approvals, order confirmations and delivery updates moved from calls to WhatsApp forms and buttons.
- Vendor
- AiSensy
- Customer
- IndiaMART (B2B marketplace, India)
WhatsApp · Messaging
Recovering abandoned carts over WhatsAppAiSensy reports 15–20 minute cart nudges, promo broadcasts, automated order updates and live chat on WhatsApp.
- Vendor
- AiSensy
- Customer
- The Hatke (D2C e-commerce, India)
WhatsApp · Messaging
Deflecting telecom support queries to a WhatsApp botHaptik reports a WhatsApp chatbot deflecting the top call-driving queries from a telecom support desk.
- Vendor
- Haptik
- Customer
- Reliance Jio Fiber
WhatsApp · Messaging
From a click-to-WhatsApp ad to a booked saleMeta reports click-to-WhatsApp ads routing buyers into sizing consults, cart recovery and order reconfirmation.
- Vendor
- Meta (WhatsApp for Business)
- Customer
- Stylesplash India Fashions (Mumbai fashion e-com)
Meeting · Productivity
Meeting capture as searchable customer intelligenceFathom reports automated meeting summaries and searchable intelligence, framed as ~$400k in annual productivity.
- Vendor
- Fathom
- Customer
- Blackthorn (Salesforce ISV)
Meeting · Productivity
An IT help desk that triages its own ticketsZapier reports ticket intake via Slack/email/chatbot, Okta validation, ChatGPT triage and Notion logging.
- Vendor
- Zapier
- Customer
- Remote (global HR/payroll platform)
Meeting · Productivity
Meeting notes for a seven-person advisory firmFireflies.ai reports AI transcription, finance-specific summaries and CRM sync for multilingual client meetings.
- Vendor
- Fireflies.ai
- Customer
- WealthUp (7-person SA financial advisory)
Recruitment
Same-hour scheduling for high-volume hourly hiringParadox reports conversational-AI scheduling and coordination for high-volume hourly hiring.
- Vendor
- Paradox
- Customer
- 7-Eleven
Recruitment
Async video screening at a bankHireVue reports a CV screen, async video assessment and competency reports ahead of a manager interview.
- Vendor
- HireVue
- Customer
- Great Southern Bank
Recruitment
A single source of truth for hiring requisitionsPhenom reports automated requisition creation/approval, a Talent CRM and a hiring-manager visibility app.
- Vendor
- Phenom
- Customer
- OmniCable (Omni Cable, LLC)
Analytics · Data
Auto-QA and daily coaching across every callObserve.AI reports automated QA scoring, behaviour 'Moments', call summarization and daily coaching.
- Vendor
- Observe.AI
- Customer
- DailyPay
Analytics · Data
Call analytics aimed at the sales win rateGong reports call recording/review, peer coaching, Deal Boards and a call-derived multi-threading policy.
- Vendor
- Gong
- Customer
- Mintel (market intelligence)
Analytics · Data
Speech analytics that questioned the logsCallMiner reports classifying 42,000 interactions and finding under half of logged 'complaints' were real.
- Vendor
- CallMiner
- Customer
- ResultsCX (BPO)
Verification · Compliance
KYC onboarding cut to under ten secondsHyperVerge reports automated C-KYC with roughly a 70/30 automated-to-manual split at a BNPL lender.
- Vendor
- HyperVerge
- Customer
- ZestMoney (BNPL lender, India)
Verification · Compliance
A Video-KYC flow live in nine daysHyperVerge reports a Video-KYC flow combining ID-OCR, face match and liveness at an investment app.
- Vendor
- HyperVerge
- Customer
- IndMoney (wealth/investment app, India)
Verification · Compliance
Scaling KYC capacity for a gaming operatorJumio reports computer-vision ID authenticity, age and jurisdiction checks, and a move to in-account upload.
- Vendor
- Jumio
- Customer
- Casumo (online gaming operator)
Looking for our own proof?
Orkivanta’s own systems live on a separate page.
The teardowns above are other vendors’ work. For the anonymized systems Orkivanta built and ran against real money — a live analytics pipeline, voice cost governance, regulated verification rails — see our own case studies.