Logistics & field operations

AI agents for Logistics & Field Operations

Keep customers, drivers, and vendors updated — and let the exceptions find a human fast.

Field operations run on updates. A customer wants to know where the parcel is; a driver needs the next pickup confirmed; a vendor needs reminding about a slot; a missing proof-of-delivery needs chasing. It is high-volume, low-judgement communication that a coordinator spends half the day on — and the half they lose to it is the half a real exception needed.

The configurations below are examples of how Orkivanta's agents carry that status work: notifying, confirming, coordinating, and reviewing where the day went wrong. They keep the routine flowing and push the genuine exception — a disputed delivery, a safety issue, a missed handoff — to a named person immediately. These are patterns to adapt to your routes and systems, not reported outcomes.

How an Orkivanta agent works

A bounded workflow loop, not a chatbot.

Every configuration below runs the same shape of work. It starts from a real event in a system you already use, takes a small set of actions you approved in advance, records the decision it made, and hands off to a named person the moment it reaches the edge of its authority. It is not a general assistant you chat with, and it is not left to improvise on your customers.

A real trigger

The loop starts from something your systems already record — a new lead, an overdue invoice, an inbound message, a missed appointment — not from someone opening a chat window.

Approved systems only

It acts through the tools you connected and nothing else: your CRM, your calendar, your order system. It cannot reach for data or send a message outside that boundary.

Visible decisions

Every action is logged with the reason behind it, so a supervisor can read back what happened and why. There is no black box to take on faith.

Human escalation

When a case is ambiguous, sensitive, or outside its rules, it stops and routes the full context to the named owner. Escalation is the design, not a failure.

Example configurations

What we would put into production.

Each card is a worked example, not a published result. Tune the trigger, the rules, and the escalation to your own process.

Delivery & exception updates

Trigger: A shipment status changes, or an exception is flagged in your system.
Automated action: The Employee Productivity Agent notifies the customer with the real update and the next step, and logs the message.
Human owner: Dispatch coordinator — owns every genuine exception.
When not to automate: It communicates status; it does not reroute, refund, or promise a delivery window it cannot verify.

Runs on AI Data Entry Agent

Proof-of-delivery follow-up

Trigger: A delivery is marked complete without a POD, or a POD is disputed.
Automated action: The Calling Agent calls the recipient or driver to confirm what happened, and files the outcome.
Human owner: Operations officer.
When not to automate: Confirmation and chasing only. A disputed or missing consignment is escalated, not resolved by the agent.

Runs on AI Voice Dialer

Driver & vendor coordination

Trigger: A pickup or handoff needs confirming across parties.
Automated action: The agent confirms availability, sends the details, and reminds each party ahead of the slot.
Human owner: Fleet / vendor coordinator.
When not to automate: It coordinates schedules; safety decisions, operating rules, and payment exceptions stay with your team.

Runs on AI Data Entry Agent

Operations QA

Trigger: A day of delivery exceptions and calls closes.
Automated action: The Data Analysis Agent groups where things went wrong and shows the records behind each cluster.
Human owner: Operations manager.
When not to automate: It shows patterns; it does not assign blame or change a process on its own.

Runs on AI Data Analyst

The loop, step by step

Trigger, action, record, handoff.

The trigger is caught

A shipment status changes, a POD is missing, or a handoff needs confirming. The loop starts from your operations system, so the update goes out without a coordinator having to notice first.

One bounded action

The agent sends the real status and next step, calls to confirm a delivery, or coordinates a pickup across parties — through your systems, with nothing invented about a window it can't verify.

The decision is recorded

Every notification and confirmation is logged, and a day's exceptions can be grouped so the operations manager sees where things clustered, with the underlying records shown.

It hands off to a person

A disputed consignment, a safety concern, or anything touching a delivery guarantee stops the loop and routes to the dispatch coordinator or operations officer with the trail attached.

The agents behind it

Same products, arranged for Logistics.

Operations · The work between the work

AI Data Entry Agent

Does the re-keying, chasing, and compiling nobody was hired for.

See AI Data Entry Agent

Voice · Outbound & inbound

AI Voice Dialer

Makes and takes calls, qualifies leads, and scores intent.

See AI Voice Dialer

Analytics · Ask your data

AI Data Analyst

Answers questions from your data, and shows its working.

See AI Data Analyst

You stay in control

You set what the agent may communicate and what it must escalate. It relays status and confirms deliveries; it does not reroute a shipment, authorise a refund, or promise a window it cannot verify from your system. Those decisions carry cost and liability, so they stay with your operations team.

Every message and call is logged, and the operations QA read shows the records behind each cluster of exceptions rather than a bare count. The agent surfaces where the day broke down; changing a route, a vendor, or a process is a human call, made on evidence it can see.

Rollout is incremental and reversible. You point the agent at one notification type or a single lane first, watch what it sends and what it escalates, and widen the scope only once your coordinators trust it. Contact is capped so a customer is kept informed without being flooded, and quiet hours are respected. The updates it sends come from your operations system, never invented — if the system does not know a delivery window, the agent does not promise one. And because every message and call is logged against the shipment, a later query about what was said and when has a clean answer, which is exactly the record a coordinator otherwise rebuilds by hand.

When not to automate this

Anything touching safety, hazardous goods, or a contractual delivery guarantee stays with your operations team. These agents handle the constant status updates and confirmations that eat a coordinator's day, and they hand a real exception to a named person the moment one appears. If a workflow needs someone to weigh a delivery commitment or a safety judgement, the agent's job is to escalate it fast — not to decide it.

Will it reach production on your workflow?

Score your workflow first, or estimate what it would cost. The readiness test is six questions, the result is immediate, and it will sometimes tell you not to hire us.

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